Who we are

Our website address is: https://livertransplanthelp.com.

At LiverTransplantHelp.com, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or interact with our website.

This Policy explains how Dr. Tanuja Mallik (referred to as “we,” “us,” or “our”) collects, stores, uses, processes, and discloses the personal data you share with us when you use our products and services (“Services”) through our platform (the “Platform”). This Policy sets the foundation for how your personal information is handled and processed by us.

By using our Services, you agree to the collection, use, and disclosure of your data as described in this Policy and our Terms and Conditions (“Terms”). Capitalised words have the same meaning as defined in the Terms. Please read this Policy alongside our Terms carefully.

This website is not intended for children under 16.

What Data We Collect About You

We collect different types of personal data, including but not limited to:

Identity and Profile Data: Your name, username, title, passwords, purchases, orders, feedback, and survey responses.
Contact Data: Email addresses, phone numbers, billing and delivery addresses, business addresses.
Transaction Data: Details of services used and payment information (including UPI and VPA details) received from our payment partners.
Technical Data: IP address, browser type, device info, operating system, access times, page views, location data, and other technical data collected automatically via cookies and similar technologies.
Usage Data: How you interact with our Platform, including clicks, time spent, booking history, and interests.
Marketing and Communications Data: Your preferences for marketing communications and contact preferences.

We may also use aggregated data (which doesn’t identify you directly) to improve our services. If aggregated data is combined with personal data in a way that identifies you, it will be treated as personal data.

How We Collect Your Data

We gather data through:

Direct interactions: When you create an account, use our Services, participate in surveys, or contact us.
Automated technologies: Using cookies, web beacons, and similar tech each time you visit or use our Platform.
Third-party sources: Such as publicly available information or partners who help us provide Services.

How We Use and Share Your Data

We use your data only when legally permitted, typically to:

Provide and personalise Services for you.
Create and manage your user account.
Improve our Services and customer support.
Send notifications, updates, marketing materials, and company news.
Comply with legal obligations.
Protect and administer our business and enforce our Terms.

Your consent allows us to contact you via email, phone, or other methods to ensure you have full access to the Services.

We may share your data with trusted partners (such as payment processors, data analytics, consultants, and legal advisors) strictly to provide the Services. We also disclose data if required by law or government agencies.

Data Transfer and Storage

Your data may be transferred and stored outside India, subject to applicable laws, including RBI guidelines. By using the Services, you consent to such international data transfers.

Data Privacy Compliance (GDPR, CCPA & Other Global Laws)

We are committed to data privacy and transparency. This website uses cookies and similar technologies in compliance with applicable data protection regulations, including:

The General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the UK
The California Consumer Privacy Act (CCPA) for users in California, USA

Users can manage their cookie preferences and opt out of non-essential cookies at any time through the cookie consent banner displayed on our site.

We do not sell personal data.

Data Security

We implement strong security measures such as encryption, password protection, and physical safeguards to protect your data. You are responsible for keeping your passwords confidential and notifying us of any compromise.

Data Retention

We keep your data only as long as necessary to fulfil the purposes for which it was collected or as required by law.

User-Generated Content

Content you post on our Platform (comments, pictures, feedback) may be publicly visible. You are responsible for ensuring such content complies with applicable laws.

Community Membership Data

When you register as a community member on livertransplanthelp.com, we collect personal information such as your name, email address, and user-generated content (like posts or comments). This information is used to:

Provide secure access to our member-only areas
Personalise your experience within the community
Send occasional updates about community activities or liver health topics

You may edit or delete your account at any time. All personal data is handled under international data privacy laws (GDPR, CCPA, etc.).

Story Submissions

If you choose to share your story through our Share Your Story form, we may collect details including your name, email, location, and your submitted narrative.

By submitting your story, you consent to its use on our website, newsletters, podcast episodes, or social media (anonymised if requested). We respect your privacy and will only publish what you’re comfortable sharing. You can withdraw your submission at any time by contacting us directly.

Business Transitions

In case of mergers, acquisitions, or sales of assets, your data may be transferred as part of the transaction.

Changes to This Policy

We may update this Policy periodically. Changes will be posted here and, where appropriate, notified to you via email. Please review it regularly.

General Disclaimer
The content on this website is intended for general educational purposes only and is not medical advice. Always consult your physician or healthcare provider for specific medical concerns. This website does not establish a doctor–patient relationship.
Some product references may link to Amazon or other retailers; these are not affiliate links, and no commission is earned. Links are provided for informational purposes only.

AI Usage Disclaimer
This website uses AI technologies (including ChatGPT, Canva AI, NotebookLM, Perplexity, MetaAI, and Napkin AI) solely to enhance content clarity, visual design, accessibility, and educational delivery. All medical content, risk information, and academic guidance are verified and supervised by Dr Tanuja Malik, clinician. AI tools do not provide diagnostic or personalised medical advice. The platform adheres to data privacy regulations, including GDPR and CCPA, ensuring safe, ethical, and transparent use of AI.

Audio Disclaimer
Some podcast episodes embedded or linked on this website may use AI-generated voice technology for narration. These episodes, published under the channel Liver Transplant Insights by Dr Tanuja Malik on Spotify and Amazon Music, are based entirely on scripts, medical content, and expert opinions authored by Dr Tanuja Malik. AI-generated voice is used solely to enhance accessibility and listener convenience. All episodes are linked back to the website for additional insights, related blog articles, and comprehensive wellness resources.

Contact / Grievance Officer

You can reach us at: 📧 mallik.drtanuja@gmail.com

Dr. Tanuja Mallik

Your trusted partner in wellness, health, and holistic care.